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#Adding email to iphone unable to connect to server android
#Adding email to iphone unable to connect to server password

With the rise in the use and popularity of smartphones and tablets, it’s become standard practice to check your email on the go from your iPhone or iPad. In the past, if you had an email account set up with a personalized domain name, you would be required to either log into Webmail to check your email or connect your email to a 3rd party application such as Microsoft Outlook, Thunderbird, etc. According to, there are approximately more than 100 million iPhone users in the United States. Still need help? Go to Microsoft Community.If you have an email address with your own domain name, you need to be able to access those emails on the go. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft.

#Adding email to iphone unable to connect to server android

Set up email on an Android phone or tablet.

Set up email in Outlook for iOS mobile app.

However, if you want to set up a mobile device without using Autodiscover, use the procedure that is described on one of the following Microsoft websites: We recommend that you use Autodiscover when you try to set up mobile devices. Resolution - Step 4: Set up the mobile device without using Autodiscover (if you don't want to use Autodiscover) For more information, see Hybrid deployment prerequisites.

If you have an Exchange hybrid deployment, set up the Autodiscover public DNS records for your existing SMTP domains to point to an on-premises Exchange server.

For more information, see Add DNS records to connect your domain and External Domain Name System records for Microsoft 365.

If all mailboxes in your organization are in Exchange Online, add an Autodiscover CNAME record.

For more information, see the following resources:

If the test fails, confirm that the Autodiscover service is set up correctly.

If the test passes, set up the mobile device.

Select Perform Test, and then wait while the details pane is displayed. In a web browser, browse to the Microsoft Remote Connectivity Analyzer tool.Įnter your Microsoft 365 sign-in credentials.

The Exchange ActiveSync Autodiscover test requires the user to enter his or her credentials. Test Exchange Online ActiveSync access externally by using Remote Connectivity AnalyzerĪdmins may want to guide users through running Remove Connectivity Analyzer if this is necessary. If the user is using a local wireless network to connect to Exchange Online, the user should run both tests to make sure that the local network allows for connections to the ActiveSync endpoints. To troubleshoot this issue further, run the Exchange ActiveSync Autodiscover test in Microsoft Remote Connectivity Analyzer.

#Adding email to iphone unable to connect to server password

The Autodiscover service uses a user's email address and password to automatically set up a user's profile. The Autodiscover service makes it easier to set up Outlook and mobile phones. Resolution - Step 3: Confirm that ActiveSync can be set up by using Autodiscover Confirm that the user's mobile device isn't in the list of quarantined devices.In the Exchange admin center, select mobile, and then select mobile device access.Resolution - Step 2: Confirm that the mobile device isn't blocked by an ActiveSync quarantine rule

Select Enable Exchange ActiveSync, select Yes when you're prompted, and then select Save.Īfter you re-enable ActiveSync, try to set up the device again.

If you see Enable Exchange ActiveSync, this means that ActiveSync isn't enabled for the user.

See Step 2: Confirm that the mobile device isn't blocked by an ActiveSync quarantine rule of this article.

If you see Disable Exchange ActiveSync, this means that ActiveSync is enabled for the user.

Under Mobile Devices, take the following actions: In the list of mailboxes, double-click the user, and then select mailbox features. In the left navigation pane, select recipients, and then select mailboxes. Select Admin, and then select Exchange to open the Exchange admin center.

The Exchange Online mailbox server that supports the connection isn't available because of maintenance or an outage issue.

The device can't connect to the Internet service provider (ISP) or to the Internet.

These include, but aren't limited to, the following: However, the mobile device previously could connect. A user's mobile device can't connect to Microsoft Exchange Online in Microsoft 365 through Microsoft Exchange ActiveSync.